SLA & Service Catalog
Service level management has become increasingly important in the IT world. We can help your organization to create service level agreements and construct a service catalog, which provides a business-level interface between IT and the business to drive a service-oriented approach. Such activities include identifying key services, implementing a service request mechanism and defining efficient processes to support and control service fulfillment.
ITSM & Best Practices Health Check
Where you are now? We’ll help you assess the current state of ITSM in your organization, and identify where you want to get to. Then we’ll work with you to generate a plan of action, including practical ways to achieve the quick wins that will allow your ITSM project to gain momentum.
ITSM & Best Practice Process Optimization
Quality processes are critical to providing quality services. We’ll look at where your individual service support and service delivery processes can be improved to make them more efficient and effective at supporting the business.
Whether you require an upgrade of your existing system, advice on your IT strategy for the future, or setup a completely new IT network, we use our extensive knowledge of the IT world to ensure that your business is using the right technology to fit your needs.
Our IT Consultants team takes the time to understand your business needs and demands. Armed with this information and the completion of a full analysis of your current infrastructure, we design a cost effective solution to meet your business needs.
Our IT consultancy team will be happy to talk to you about any of the following solutions and services: