Desk Side IT Support

Sascoic Offers “On-Site IT Management Contract“, which is designed for business with expert IT personnel in-house,  providing you complete service and support for your on-site computing systems. A dedicated IT personnel takes care of end users, hardware, software, and networking assets; On-site IT personnel is the focal point for end users seeking technical assistance; Installation, repair, change and performing preventative/corrective maintenance of PCs and related software/hardware; Ad-hoc service as required even after office hours; Strong Service Level Agreement (SLA); Support for remote offices and users that are out of office; Remote Access support from Helpdesk...

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Managed Messaging

We provide a full range of Personalized Managed Services for our customers.  By entrusting your messaging environment to Sascoic, you gain a reliable, secure and completely scalable email infrastructure, a high level of competency and operational excellence, and improved up-time and security from threats. With years of experience and technical expertise from a team of dedicated professionals, we deliver world-class methods, tools, and processes that help improve your messaging environment. Along with proactive notification, fast response times, and clear service level agreements, we will enhance the productivity and agility of your business. Additionally, we provide support for the following – Application installation and configuration Operating System patches and upgrades Email Troubleshooting Information processing consulting...

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IT infrastructure Support

We help you to assess your existing technology capabilities and assist you in developing a road-map to overcome the challenges you face. Our Executive Business IT Assessment is designed to help you identify key business objectives, priorities, system redundancies, opportunities for growth, and avenues for reduction in cost. Our experienced team aligns business processes with IT infrastructure to maximize productivity. We evaluate the impact of emerging technologies and standards to ensure the highest quality IT solutions while maintaining business continuity of infrastructure components. IT Help Desk – The IT Help Desk is first point of contact for the support of IT services. The IT Help Desk handles all queries from customers, including fault reports, assistance with services, or suggestions for change and enhancements to IT services.  All your calls will be logged, prioritized and responded to in a timely and customer focused manner. We will be able to deal with many calls immediately, whilst others may be referred to specialist groups for further investigation and resolution. Managed Messaging & Collaboration – Build, operate and provide professional services on email and collaboration platforms like Microsoft Exchange, IBM Lotus Notes. Managed Dedicated Server  – Managed dedicated server is a service that includes the hardware, software, and ongoing upkeep of a dedicated server. Managed Dedicated Server providers employ full-time system administrators that maintain dedicated servers. A managed dedicated server allows for not only more productivity, but eases your mind about a multitude of other issues.1. Software updates 2. Operating system updates 3. Backup services 4. Advanced technical support 5. Application deployment 6. Server monitoring and recovery 7. Anti-spam and virus protection 8. Security scans and audits Asset Management – Provide a complete Asset Management Lifecycle service right from ordering to ongoing management and tracking of client assets. Desk-Side Support – Provide onsite support for Desktops, Laptops, Printers, Handheld devices at client...

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Vendor Management

Managing multiple technology vendors can be a real hassle. Not only that, it’s expensive: Every minute you spend dealing with telecom, software, wiring, data backup and hosting vendors, is a minute you could be putting toward generating leads and closing sales. Instead of troubleshooting problems and tracking down vendors, wouldn’t you rather focus on your core business objectives? If so, our vendor management services can help. Our vendor management services will help you reduce the time, hassle and stress required to juggle multiple suppliers and tech companies. Get more from your technology budget With our vendor management services acting as your advocate, you can be sure you’re getting the service and results you desire. Our team of experienced professionals are fluent the arcane techno-jargon that tech companies like to throw around, so you don’t have to spend another minute trying to decipher everything your vendors say. Contact us to learn more about how we can help you save time, money and resources on technology. Call today and one of our specialists will provide you with a free, no-obligation...

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